Using Five Eyes To Improve Online Community Engagement

You may be familiar with the five eyes of Buddhism: human eye, divine eye, wisdom eye, dharma eye and the omniscient eye (or Buddha eye). So how familiar are you with the five eyes of online discussions? The Five Eyes Of Online Discussions Think of the following five strategies as different entry points to start a discussion. Or they can be used to help extend an online conversation. These intellectual tools will help direct and manage meaningful conversations. When you follow these five verbs … [Read more...]

Community Management: Emotional Triangles, Accusers And Direct Dealing

It's time to throw the yellow flag on an unprofessional and inappropriate behavior. Imagine the following scenario. You are part of an online community of professionals. One of your eCommunity colleagues comes to you and has a problem with another person. Do you become part of the problem or part of the solution? What do you do? The Accuser, The Listener And The Accused Someone (the accuser) comes to you (the listener) to talk about another person (the accused) with whom they have a … [Read more...]

Since When Did Virtual Not Become A Live Experience?

I’m tired of well-intentioned adults slamming adults, teens and kids that text. Especially those that text each other while in the same room. I’m sick of association and organization leaders knocking online communities, social networks and live chats as inferior to face-to-face experiences. I’m also fed-up with event producers and face-to-face conference organizers bashing virtual experiences. You know, you’ve heard and read these comments too. Here are a few examples. "I can’t believe my … [Read more...]

What Is An Online Social Media Conversation? Asks Liz Strauss

Blogger and communicator extraordinaire Liz Strauss recently posted this question on her blog, Successful And Outstanding Blog(gers): What Is an Online Social Media Conversation? She discusses the four categories of conversations that include conversations about: Subjective ideas, extending understanding and awareness Objective facts, that unites prevalent views Other people that can be critical, competitive, or supportive Oneself, often indicative of attention-seeking behaviour She … [Read more...]