Change is a constant reality in today’s workplace. It causes substantial psychological stress especially in a workforce concerned about its livelihood and quality of life. Simply making information available about the change is not the same as communication. People under stress lose as much as 80 percent of their ability to process situations. So how do you effectively communicate when emotions are high and trust is low?
Learning Outcomes:
- Identify how our brains are hardwired to avoid conflict and how to hardwire them to engage
- List three critical messages needed for adult communication and dialogue
- Discuss four primary factors that create trust and credibility
Created by: Jeff Hurt
