Secret Shoppers Spot Conference Experiences You’ll Likely Miss August 6, 2014 by Donna Kastner Secret shopping conferences and trade shows is something we do regularly. We don’t call it secret shopping. At the end of the day, it’s an apt description, as we’re immersing ourselves in the attendee (buyer’s) experience. We’re evaluating every component through the attendee’s lens to assess what’s working, what needs to be tweaked, and what needs … [Read more…] Filed Under: Experience Design Tagged With: , attendee experience, conference best practices, conference improvement, trade show improvement
