May 25, 2023 by Dave Lutz
“Support” de Lorenzo Quinn, artiste italien,
Key vendors who service the events industry lost a great deal of experienced talent during the pandemic and they haven’t fully restaffed. Here’s how event organizers can ensure they are still getting the service they require.
Catering and convention services managers, AV/production project managers/producers, general service contractors, and housing and registration service providers — these are the professionals who keep events humming. But during the pandemic, many account and project managers were laid off and took their skills to a different industry, changed careers, or retired, resulting in a significant talent gap.
At the same time, event planners have never had more organizational pressure to deliver meetings with increased attendance, revenue, and resulting net income. At times, these priorities compete against training inexperienced — or fixing issues with — vendors. Planner frustrations include:
As for vendors, many face headwinds as they work to rebuild their service delivery teams. Today, more than ever, these vendors are competing for talent from other industries offering more competitive salaries and work flexibility. Experienced staff are stressed and are juggling more clients than ever before. Training and onboarding of new team members often takes months.
Last month, a group of experienced meeting professionals brainstormed solutions. Here are some of their recommendations:
One of the most important tactics a meeting professional can use to proactively manage key vendors is to set expectations during the planning kick-off call.
Adapted from Dave’s Forward Thinking column in PCMA’s Convene. Reprinted with permission of Convene, the magazine of the Professional Convention Management Association. ©2023.
Filed Under: Event Planning, Event Technology
Your email address will not be published. Required fields are marked *