Customer Retention Strategies from Jeff Hurt On average, U.S. corporations lose 50% of their customers every five years says business researcher Frederick Reichheld. An average company has a defection rate of 10%-30% of their customers each year, he says. Raising your customer retention by 5% can increase the lifetime value of your average customer by 25% - 100%. So how you do that? Seven Strategies To Use To Create Customer Loyalty And Retention Here are seven strategies from my … [Read more...]