On a recent visit to a nice resort in Santa Barbara, I was struck by how friendly and helpful the staff was. It was evident from the moment I stepped out of the car and encountered the first employee in the parking lot. He welcomed me and asked how he could help. Being An Ambassador Of Goodwill After several hours of experiencing this amazing feeling of being welcomed by long lost friends, I asked a young chipper 24-year-old bellman what motivated him and his coworkers to provide such … [Read more...]