People don’t trust institutions today says sociologist Dr. Josh Packard. We don’t think institutions have our best interests in mind he says. We believe they serve the interests of the professionals who created and run them, and they serve the interests of perpetuating their own existence. Your association, annual conference, and governance are all institutions. As such, you’ll need to earn more trust and loyalty from your members, attendees, and suppliers, who now have higher expectations … [Read more...]