When Conference Participants Vote With Their Feet July 11, 2016 by Jeff Hurt They’re voting with their feet. It’s a common phrase. And one that we as conference organizers should pay attention to. And let’s not forget: after participants vote with their feet, they vote with their wallet. We often wonder if a topic or session is valid or valuable to our stakeholders. The answer is frequently painfully … [Read more…] Filed Under: Experience Design Tagged With: , conference debriefs, conference evaluation, conference observation, conference pet projects, consumer driven events, customer feedback, feedback, vote with feet
Sculpting Customer Feedback To Design Your Conference December 9, 2013 by Jeff Hurt The voice of the customer is always right. Or is it? When conference organizers look for ways to improve the attendees’ experience, they typically turn to their registrants for feedback. They turn to their customers to direct their investment decisions for conference improvements. Gaining Conference Attendee Intelligence Conference organizers use a variety of ways to … [Read more…] Filed Under: Event Planning Tagged With: , conference data collection, conference design, conference evaluation, customer feedback, data mining, speaker evaluations
