Engagement: It's been the buzzword de jour. So what exactly is engagement in social media and why is it important? Parta Dialogue's white paper Engagement Is Efficiency explains the importance of engagement to social media ROI in Google and Facebook. What Is Engagement? According to a 2007 Forrester marketing report, "Engagement is the level of involvement, interaction, intimacy and influence an individual has with a brand over time." In social media, engagement is active individual … [Read more...]