Here are seven takeaways from  PCMA's 54th Convening Leaders Annual Conference that I attended recently in Dallas, TX.   1. Expert failure in the decision making process occurs for one of two reasons: incompetence, the disease of idiocy, or  miscalibration, the disease of over confidence. Miscalibration is more dangerous than incompetency.  In times of crisis, we want our leaders not to show expertise but show humbleness. Malcolm Gladwell, author Tipping Point, Blink, and Outliers: The Story of … [Read more...]