2015 Customers, Social Media And The Hospitality Industry [Infographic] October 17, 2014 by Jeff Hurt Does customer service belong on social media or not? As the debate continues, take a look at how social media customer service may evolve over the next year within the hospitality industry. Image compliments of Best Hospitality Degrees Filed Under: Social Media Tagged With: , hospitality industry, social media and customer service
Mobile Technology Has Drastically Changed Travel Forever [Infographic] June 5, 2012 by Jeff Hurt It’s doubtful that in 1903 the Wright Brothers had any idea of what travel would become in the future. The Internet has revolutionized travel. Our mobile devices have influenced and changed our travel habits drastically. How we choose hotels, book flights, source destinations, get recommendations from other world travelers and find local hot spots … [Read more…] Filed Under: Event Technology Tagged With: , hospitality industry, mobile devices, social networking, travel
The Big Gamble: Commoditizing Hotel Group Sales March 25, 2011 by Dave Lutz This post is by Dave Lutz, managing director of Velvet Chainsaw Consulting. I spent most of my career running one of the largest site selection companies in the country. I learned a ton about group sales and how customers buy. I had the privilege to work with some of the best and most influential … [Read more…] Filed Under: Event Planning Tagged With: , hospitality industry, hotel block, hotel group sales
Tides Of Change: Trends Disrupting The Meetings Industry September 14, 2010 by Jeff Hurt Disruptive forces are significantly reshaping the world of work and the meetings industry. Some of these changes have been brewing for a decade or more. The recession exacerbated their influence and speeded up their effects. Companies that survived the downturn need to shift their focus to surviving the upturn. We are not ever going to … [Read more…] Filed Under: Experience Design Tagged With: , disruptive innovation, hospitality industry, meeting industry trends, new normal, new normal for hospitality industry
7 Meetings Industry Take-Aways From Convening Leaders 2010 January 14, 2010 by Jeff Hurt Here are seven takeaways from PCMA’s 54th Convening Leaders Annual Conference that I attended recently in Dallas, TX. 1. Expert failure in the decision making process occurs for one of two reasons: incompetence, the disease of idiocy, or miscalibration, the disease of over confidence. Miscalibration is more dangerous than incompetency. In times of crisis, … [Read more…] Filed Under: Event Planning Tagged With: , association, Convening Leaders, event, event professionals, hospitality industry, meeting professionals, PCMA, PCMA 2010, PCMA10, trends
