Tag: Customer Centricity

Emerging Evergreen Conference Practices—From This To That

You can never get enough of what you really don’t need says Eric Hoffer. To paraphrase Hoffer, you can never get enough of conference fads, gimmicks and trends. We want more, more, more! (Unless your a conference participant and we often have had enough!) Fads and trends are often about gaining attention. They also want … [Read more…]

Creating A Customer-Centric Conference Strategy

Established, successful conferences have leadership that are usually adept at incrementally improving their event each year. They focus on securing better content and speakers. Or improving registration and marketing practices. Or creating unique receptions and parties. Or decreasing expenses and increasing revenue. One improvement tactic–curating conference programming that meets your customers’ needs–is foundational yet proving … [Read more…]

Conference Growth Rests Squarely On Attendance Centricity

Since the dawn of time, things tend to follow the Pareto Principle with 80% of results driven by 20% of customers, give or take 10%. Translating this dynamic to the world of conferences and trade shows, more often that not: A very high percentage of revenue will be primarily dependent on (or influenced by) key … [Read more…]