Experience Design


Configurable and Personalized Conference Experiences

The mass-personalization wave that is dramatically changing what and how we buy as consumers has application to conferences. I’ve been doing a lot of research and have learned that personalization can be achieved in a number of ways: Individualized — The customer gets exactly what meets their preferences or needs. In other words, they can … [Read more…]

How to Ask for a Raise and Other Top Learnings from IAEE Women’s Leadership Forum

Having recently consulted with a major professional association on the sustainability and long-term growth strategy of its women’s leadership conference, I was motivated to attend a leadership forum for women in our own industry: IAEE’s Women’s Leadership Forum, which took place at the new MGM National Harbor in early May. Here are some of the … [Read more…]

Conversations, Collaboration and Chemistry

Judith E. Glaser, an author, business executive, and self-described “organizational anthropologist,” says science has now proven that the chemical nature of relationships, conversations and collaboration is more than an attraction metaphor: it’s a reality. So the quality of our conversations — especially those participants have with others at conferences and meetings — has a direct … [Read more…]

Attract With Content; Keep Them With The Experience

The internet has made world-class content front, center, mobile and affordable—often free. Anyone can hear the best experts for free (or nearly free) on almost any device they own. Anyone can get thought leadership at their fingertips. And your conference audience does. They have access to the same information you do. They can hear, watch … [Read more…]

Hybrid Meetings Doomed to Failure? Not So Fast

I’ll admit that in 2011, when the Virtual Edge Institute (now called the Digital Experience Institute) first co-located its conference with the Professional Convention Management Association’s Convening Leaders, the experience fell flat for me. At the time, a mere six years ago, the fledgling for-profit entity that wagered its future on the potential of virtual … [Read more…]

20 Ways to Remake Your Annual Meeting – Part 2

We outlined the first 10 things you need to kill — from making your annual business meeting part of your general session to promoting invitation-only events — in order to bring your meeting up to speed. Here are the next 10 elements to knock off. 11. Your distinguished-lecture series does not engage. Many associations have … [Read more…]

20 Ways to Modernize an Annual Meeting – Part 1

Most annual meetings have used the same template agenda for decades. They just replace the filling each year. If you want to breathe new life into your conference, and increase relevance for next-generation attendees, start with this kill/change list. Part two of this series will include the remainder of the list. 1. Annual Business Meeting … [Read more…]

Six Issues Associations Are Having Difficulty Responding To

Many associations are slow to change. Often association leadership views change as something that disrupts the peace. They want to maintain the status quo. When beliefs that we lean on and build programming around change, we flinch. We deny. We fight and scream to maintain the past. Yet, sometimes, these changes proceed forward like waves … [Read more…]

Patient-Centered Care Conferences

Most healthcare professionals are career motivated by saving/improving lives. They make a commitment to lifelong learning to be the best that they can be. Keeping up with the latest in evidence-based diagnosis and treatments is, in itself, a herculean task. In the new world of value-based care and compensation, private practices will have the most … [Read more…]