The Right Rewarding Student Strategy For Your Conference January 11, 2019 by Dave Lutz Many associations struggle with the right strategy for involving students in their organization and events. Some attract students to join and participate in the organization’s programs and services while still in college. They offer significant membership and registration discounts as well as ample presentation opportunities. They usually have a “get them while they’re young” and … [Read more…] Filed Under: Business Model Tagged With: , conference student strategy, customer loyalty, early-career professionals, get them while they're young, job hopping, loyalty, measuring student conversion, membership student strategy, mid-career practitioner, put the kids in the show
Exhibitor Priority Points System that Rewards Loyalty September 29, 2016 by Dave Lutz Your Points System Should Influence Current Spend Decisions Like any storefront business, exhibitor booth selection is heavily influence by three factors: location, location, location. Most trade-show organizers use a priority-points system to help determine the order of booth-space selection for next year’s expo and their system has been in place for quite a while. Over … [Read more…] Filed Under: Business Model, Sponsorship & Exhibits Tagged With: , exhibit sales, Exhibitor marketing, exhibitors, loyalty, sponsor acquisition
Why Your Conference Needs To Focus On Building A Loyal Proprietary Audience January 7, 2014 by Jeff Hurt Quick: What is the most important asset of your conference today? Sponsors? Exhibitors? Your brand? Your events team? Your history? The venue? Your vendors? The content? Your speakers? Your technology? Yeah, all of these are likely responses. However, there’s one asset that most conference organizers and hosts constantly miss when responding to this question: audiences. … [Read more…] Filed Under: Attendance Marketing, Business Model Tagged With: , attendee loyalty, audience expectations, loyalty, target market
Attendee Satisfaction Or Delight Does Not Lead To Conference Loyalty December 17, 2013 by Jeff Hurt Organizations tend to overestimate the loyalty they get from exceeding customer expectations and customer satisfaction says new research from CEB. So what does this mean to conferences? Satisfaction of a conference experience is not a predictor of loyalty to the conference or organization. “…We found no statistical relationship between how a customer rates a company … [Read more…] Filed Under: Event Planning Tagged With: , attendee loyalty, loyalty, satisfaction
Turning Attendees Into Repeat Loyal Customers July 6, 2012 by Jeff Hurt Most conference organizers focus on meeting their paid attendee goals for their upcoming annual event. They are so focused on that one event that they rarely take time to step back and think about the sustainability of the event for the next several years. They concentrate all of their energy, time and resources on meeting … [Read more…] Filed Under: Attendance Marketing, Experience Design Tagged With: , conference best practices, conferences, Event ROC, Event ROI, loyalty, meeting planning best practices, meeting professionals, return on attendee, return on customer
Exceeding Conference Attendee Expectations July 5, 2012 by Jeff Hurt What would it take for your conference attendees to call your annual meeting the greatest event on the Earth? Animal acts? High wire tightrope acrobatics? Clowns? Three rings of ongoing entertainment? A live band? It’s challenging to keep annual meetings fresh and exciting while maintaining integrity. Yet it’s very easy to duplicate last year’s event … [Read more…] Filed Under: Event Planning Tagged With: , conference best practices, conferences, emotional experience, event experience, loyalty, meeting planning best practices, meeting professionals, wow experience
Are You Using Up Your Event Customers? July 3, 2012 by Jeff Hurt The scarcest resource you have is a customer. You can’t manufacture them. You can’t outsource them. You can duplicate them. You can’t make them from a recipe. Your conference and event attendees are the scarcest resource you have. Money Or Customers? Which Do You Need? Which do you need more to have a successful event? … [Read more…] Filed Under: Event Planning Tagged With: , conference best practices, conferences, Event ROC, Event ROI, loyalty, meeting professionals, return on attendee, return on customer
Measuring The Value Of Your Conference Attendee July 2, 2012 by Jeff Hurt One of the purposes of a business to business event is to build and strengthen customer relationships. Just as one of the purposes of a trade association’s annual meeting is to build and strengthen member relationships. So how do you quantify the value this brings to your organization? How do you quantify the value of … [Read more…] Filed Under: Business Model Tagged With: , conference best practices, conferences, Event ROC, Event ROI, loyalty, meeting professionals, return on attendee, return on customer
Four Ways To Create Customer Evangelists For Your Conferences And Events March 30, 2012 by Jeff Hurt What if you could create a volunteer army of true believers who spread the word about your conference? Would you? Sure you would. Creating Customer Evangelists More Profitable Than Marketing Creating customer evangelists is a more efficient and profitable approach to acquiring and retaining customers than traditional marketing says authors Ben McConnell and Jackie Huba … [Read more…] Filed Under: Attendance Marketing Tagged With: , conference best practices, conference marketing, conferences, content marketing, customer, customer evangelists, loyalty, meeting planning best practices
We Need a Little Community, Right This Very Minute! December 20, 2011 by Dave Lutz Your organization is no longer the only game in town. Unless your business has golden handcuffs like certification, you’re probably having a challenge with retention and attracting new members. Your business needs an effective strategy to increase value and grow loyalty. The most urgent and critical opportunity for membership organizations to increase value and grow … [Read more…] Filed Under: Attendance Marketing Tagged With: , community, community management, loyalty, online ecommunity
