Experience Design


Does the Perfect Virtual Event Platform Exist?

The answer, based on my unscientific survey of a dozen association leaders, is a resounding no.  Planners are wading through recommendations from colleagues, trusted vendors and online forums to find the best platform for their needs.  And it’s a murky and often frustrating experience.  While there are many excellent solutions out there, none are “perfect” … [Read more…]

Steps You Should Be Taking Now for Your Fall Conference

This is the fourth in a series of blogs posts, written collaboratively by our team, which uncover lessons learned in advising dozens of our clients on their events in the time of COVID-19. Although each situation has its own unique issues, we hope you find nuggets to help you with your disruption response and planning. … [Read more…]

Key Takeaways from PCMA’s Convening Leaders 2020

The Professional Convention Management Association’s Convening Leaders in San Francisco In early January served as an engaging and energizing way to kick off a new year and a new decade. I’ve been a regular attendee and active volunteer in PCMA for over 25 years and continue to be impressed at their willingness to take risks … [Read more…]

Do You Really Have Them at Hello? Rethinking Your First-Timer Strategy

One of my biggest pet peeves is the way some conferences approach first-time attendees. Being intentional and having a plan for how you welcome someone who is experiencing your conference for the first time is not only the right thing to do, it’s also a smart attendee acquisition strategy. It’s a pivotal time to onboard … [Read more…]

Five-Step Framework for Effective Collaborative Design

Your conference strategy should include a plan to inject fresh content or experiences each year as part of an ongoing improvement process. There are a million ways to make these improvement plans. Some work and many don’t. Working with one of our clients, we devised a simple framework to help develop innovative plans for meaningful … [Read more…]

Transform Your Expo into a Networking and Learning Destination

Expos are the most disrupted element of association conferences today. If you’re still using “tradeshow,” “market place” or “exhibit hall” as names for the area where you feature solution providers—who are there to help your attendees deal with the problems and challenges they’re facing—it’s time for a rebrand. Attendees make buying decisions so differently now, … [Read more…]

Expo Decisions: Attendee Preferences over Exhibitors—Always

For those of you who organize large annual conferences and trade shows, there undoubtedly is a chicken-vs.-egg debate. On the one hand, your organization might receive as much as 50 percent (or more) of your event’s revenue from supplier investments in exhibits, sponsorship and advertising categories, making it a priority. On the other hand, you … [Read more…]

Education Committee: More Advising and Curating, Less Slotting

Most meeting organizers invest a significant amount of time creating the educational programming for their annual conference. Models vary, but most include a 15- to 20-person conference committee (slotters) and army of reviewers (graders). Progressive organizers are shifting to a blended model, where conference committees act more like content curators and advisors and less like … [Read more…]